HHDB's Privacy Policy — Your data is completely secure

Hhdb collects certain essential information for account registration and service delivery. Only data that is strictly necessary to operate the service is collected.

Hhdb may collect the following types of information:

• Identity Information: Full name, date of birth, National ID number, or passport number.
• Contact Information: Email address, mobile number, and residential address.
• Financial Information: Payment method details (bKash/Nagad/Rocket number, bank account information).
• Transaction History: Details of deposit, withdrawal, and betting activity.
• Technical Information: IP address, device type, browser information, and login timestamps.
• Usage Data: Games played, time spent on the site, and pages visited.

As part of the KYC (Know Your Customer) verification process, hhdb may request additional documents — such as a photo of your national ID, a selfie, or proof of address. This information is retained solely to meet regulatory compliance requirements.

Hhdb uses the data it collects only for specific, limited purposes and never for unauthorised or unjustified activities.

• To create and manage your hhdb account.
• To process deposits, withdrawals, and other financial transactions.
• For KYC verification and fraud prevention.
• To provide customer support and technical assistance.
• To keep you informed about new offers, bonuses, and promotions (with your consent only).
• To improve hhdb's services and develop new features.
• To fulfil legal obligations and report to regulatory authorities.
• To monitor your betting behavior as part of our Responsible Gaming program.

Hhdb never sells your personal data to third parties. However, in certain limited circumstances, hhdb may share data on a restricted basis.

Hhdb maintains strict confidentiality agreements with all third-party partners. If any partner breaches these agreements, hhdb will terminate that relationship immediately.

Hhdb uses cookies on its website. Cookies are small text files stored in your browser that help improve the quality of hhdb's services.

• Essential Cookies: To maintain login sessions and ensure security — hhdb cannot function without these.
• Functional Cookies: To remember your preferred language, theme, and settings.
• Analytics Cookies: To understand which pages are most visited and to improve our services.
• Security Cookies: To prevent fraud and unauthorized access.

Hhdb does not use any third-party advertising cookies. You will not be tracked across other websites from ours.

Hhdb uses industry-leading technology and practices to keep your data secure. Our security infrastructure is multi-layered and monitored 24/7.

• AES-256 Encryption: Military-grade encryption applied to all stored data.
• TLS 1.3 Protocol: Maximum security during data transmission.
• Two-Factor Authentication (2FA): An additional layer of protection for your account.
• Firewall & DDoS Protection: To protect against cyberattacks.
• Regular Security Audits: Periodic audits conducted by third-party security experts.
• Secure Data Centers: Data stored on ISO 27001-certified servers.

Hhdb believes you should have complete control over your own data. That's why hhdb grants you the following rights.

• Right to Access: You can find out at any time exactly what data hhdb holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Subject to certain conditions, you may request the permanent deletion of your data.
• Right to Restrict Processing: In certain cases, you may restrict how your data is used.
• Data Portability: You may request your data in a structured, portable format.
• Right to Object: You may object to the use of your data for specific purposes.

To exercise any of these rights, please contact the hhdb support team. hhdb will typically respond to such requests within 30 business days.

Hhdb does not retain your data longer than necessary. How long data is kept depends on its type and applicable legal requirements.

• Account Information: For the duration of the active account and a minimum of 5 years after closure (for legal reasons).
• Financial Transaction Details: 7 years (in accordance with Anti-Money Laundering laws).
• KYC Documents: 5 years after account closure.
• Log & Technical Data: 1–2 years.
• Cookie Information: At the end of the session or up to a maximum of 1 year.

Hhdb's services are strictly for users aged 18 and above. hhdb never knowingly collects data from anyone under the age of 18.

If hhdb becomes aware that data belonging to a minor is present in the system, that data will be deleted immediately and the associated account will be terminated.

Hhdb reserves the right to update this Privacy Policy as needed. Changes may be made due to legal developments, new technologies, or updates to our services.

• Hhdb will notify you in advance via email or through the platform whenever any major changes are made.
• For minor changes, only the "Last Updated" date on this page will be revised.
• Continued use of hhdb after any changes will be considered acceptance of the updated policy.
• If you object to any changes, you may request that your account be closed.

For any questions, concerns, or requests regarding the Privacy Policy, hhdb's dedicated privacy team is always ready to help.

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Usually within 24–48 hours

Hhdb takes every privacy request seriously and works to resolve it as quickly as possible. Your trust is hhdb's most valuable asset.